Contact

Three things people usually write in about, and what happens with each.

A person reads these. Tell us your trade and roughly what you have done — that is enough to start. If you are part way through a portfolio, everything you have entered is saved against your own login and nothing is lost while you wait for a reply.

My trade is not on the list

Tell us the qualification code if you know it. We build a pathway from the national register, so adding one is a day's work rather than a decision — but we only build what someone has asked for.

I am part way through and stuck

Say which unit and what you are stuck on. The most common answer is that the evidence you think does not count, counts.

I am an RTO

See what we send you first — it answers most of it — then write with your currency window and any evidence policies that differ from the defaults.

I want my data deleted

Say so and it goes, including the record of what was done to your portfolio and when. Evidence you uploaded is deleted with it, and the count of what was removed comes back, because "your evidence was deleted" is a claim somebody should be able to check.

If you only want to stop for now, say that instead — they are different requests and we will not guess which one you meant. Access to a portfolio runs for the term you bought and can lapse, but nothing is deleted when it does: your portfolio and everything in it stay where they are, and paying again resumes it. This is your work history, and holding it hostage would be both wrong and a support burden.

An employer can see my portfolio and I want that stopped

You do not need us for this. Employer access is granted by you and withdrawn by you, from the sharing tab in your own workspace, and it stops immediately. Nobody else can grant it on your behalf — not an employer, not an administrator, not us. Write in if the switch is not doing what it says.

What we cannot do

We do not assess and we do not issue qualifications. If you want to know whether your evidence is enough for a formal decision, that question belongs to your RTO's assessor, and we would be guessing.

We also cannot tell you whether a qualification will get you a licence. That is set by the licensing authority in your state, it differs between states, and it changes — so the only answer worth having is theirs.

What to put in the message

Your trade, roughly how long you have been doing it, and the qualification code if you know it. If you are stuck, the unit code and the question you are stuck on. That is usually enough to answer properly the first time instead of trading messages to establish it.