Terms of service
Who you are dealing with
These terms govern your use of Sitebook. By starting a portfolio you accept them. If you do not accept them, do not use the service.
- We are not a Registered Training Organisation.
What you are buying
A guided process that helps one person assemble one Recognition of Prior Learning evidence portfolio for one qualification, priced by the size of that qualification (from $349). You get the conversation that draws the evidence out of you, the dashboard that tracks it, storage for your photos and paperwork, and the finished portfolio as an export you keep.
It is not training, it is not assessment, and it is not a qualification.
What we do not promise
- No outcome. An assessor at a Registered Training Organisation decides whether you are competent, and may require more evidence, further assessment, or training. Nobody can promise you a qualification, and anybody who does is not telling you the truth.
- You need an RTO, and you choose it. You enrol with them yourself. We do not assess, we do not issue certificates, and we are not a party to your agreement with them.
- Their fees are separate. The RTO charges its own assessment fee. That is between you and them and is not paid to us.
Your responsibilities
- Everything you submit must be true, and must be yours. The system records your own statements and evidence; it does not verify that your claims are true. Submitting another person's work, a photograph of a job you did not do, or a referee confirmation you arranged dishonestly is fraud against the assessing RTO.
- Name referees only where they have actually agreed to be contacted.
- Keep your access link to yourself. Anyone who has it can see your portfolio.
- Do not upload anything unlawful, and do not upload other people's personal information beyond what the evidence genuinely requires.
If we find evidence of dishonest use we may suspend or close your account. Where a portfolio has already gone to an RTO, we may have to tell them.
Payment
Prices are in Australian dollars and are shown on each qualification's own page before you pay. Payment is processed by Stripe; we never see your card number. Where a plan is a subscription it renews until you cancel, and you can cancel at any time from your account — cancelling stops the next payment and leaves you access for the period you have already paid for.
Refunds
Australian Consumer Law guarantees come first, and nothing here limits them: if the service is faulty, not as described, or not delivered with due care and skill, you are entitled to a remedy regardless of what this section says.
On top of that: if you change your mind within 14 days of paying and you have not yet exported or submitted your portfolio, ask us and we will refund you in full. After that, or once you have taken the portfolio, we consider refunds case by case — tell us what went wrong and we will deal with you fairly. We cannot refund an RTO's assessment fee, because we never received it.
Your content, and ours
Your evidence stays yours. You give us permission to store it, process it and present it in your portfolio so that we can provide the service, and to pass it to the RTO you nominate. That permission ends when you erase your data.
The questions, the unit mappings, the guides and the software are ours. You may use the portfolio you produce for any purpose you like, including giving it to any RTO. You may not resell or redistribute the underlying material itself.
Availability
We do not promise that the service will be uninterrupted. We do take your data seriously: your portfolio is stored in a managed database with its provider's point-in-time recovery enabled, and you can export it yourself at any time. Keeping your own copy of anything important is always wise.
Liability
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law, and we do not attempt to.
Beyond those rights: we are not liable for an RTO's decision about your competence, for an RTO's fees, conduct or delays, or for loss that was not reasonably foreseeable. Where we are permitted to limit our liability, it is limited to resupplying the service or refunding what you paid us for it.
Ending it
You can stop using the service and ask us to erase your data at any time — see the privacy policy. We may suspend or close an account that is being used dishonestly or unlawfully, and we will tell you why.
Changes
We may change these terms. The date at the top changes with them, and we will not apply a change retrospectively to a portfolio you have already paid for.
Governing law
These terms are governed by the laws of Australia.